Open the Servers tab and locate the Report Application Server service in the Service Categories section.
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You can access the Central Management Console from the Programs list in the Windows Start menu.
Log on to the Crystal Reports Server Central Management Console.
Make sure that the C:/WINNT/Temp folder has permissions for the user that the web server runs as, because reports are copied to this folder before they are published to the CMS.Ĭonfiguring the Report Application Server service properties.
This includes at least the Central Management Server (the CMS) in the Servers List section, and the Report Application Server in the Service Categories section.
Make sure that the necessary services are running and enabled in the Central Configuration Manager, Servers tab.
Consult the BusinessObjects Enterprise documentation for information about SAP licensing requirements.
Configure Crystal Reports Server with sufficient concurrent licenses.
Enable the Guest account, as described in this section.
Set the -ipport and -reportdirectory parameters in the properties of the Report Application Server service, as described in this section.
To ensure that Crystal Reports Server is properly configured to work with BMC Remedy AR System: Although Crystal Reports Server supports both managed and unmanaged reports, you must configure it for unmanaged reports for use with BMC Remedy AR System.